Building a World-Class Call Center

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Contact centers must focus today on how to meet the needs of customers who are increasingly mobile, increasingly connected, & increasingly impatient with slow service. Understanding the anticipated future trends, as well as the new tools & technologies that leaders are implementing can be the difference between the failure or success of a call center in today’s ever-evolving healthcare environment.

The infographic below contains research from one of Best Practices’ most recent reports, “Creating a World Class Call Center in North America’s Current Healthcare Environment.” 

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