Category Archives: Customer Service
Best Practices in Structuring & Managing Customer Complaint Resolution Groups
Author: Best Practices
Regardless of industry, one of the main goals all organizations have is to drive value for their customers. In order for an organization to succeed in the marketplace, they must have an integrated approach to the customer. There are many
Building a World-Class Call Center
Author: Best Practices
Contact centers must focus today on how to meet the needs of customers who are increasingly mobile, increasingly connected, & increasingly impatient with slow service. Understanding the anticipated future trends, as well as the new tools & technologies that leaders