How to: Utilize Proactive Risk Management Guidelines to Drive Overall Quality

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Quality functions with many organizations are constantly faced with the challenge of delivering low costs and high performance in the face of increased regulations. In order to cope with the struggles associated with these difficulties, companies across various industries must assess their Quality function for optimal performance. Although organizations spend millions annually on their quality functions, the money is wasted if the right processes aren’t in place to meet & exceed customer’s high expectations for quality.

One of the main areas that is critical for organizations to fully understand is risk management within the quality function. The best companies implement a proactive – rather than reactive – approach to risk management. In order to ensure quick resolution of potential issues, companies must have tools & process already in place. From a Best Practices’ research report, we found that leaders in this area not only build a plan, but they enforce the plan. Instituting key tactics to ensure the enforcement of risk management policies and procedures can guarantee better quality products. Provided below are three steps to ensure better risk management into your organization’s quality function to ensure product success & safety.

  • Employ Critical to Quality Measures (CTQs) in Your Risk Management Process: CTQs reflect internal & external customer expectations from a product. Leading companies use CTQs to better understand what their customer expects. Translating qualitative reviews and turning them into actions can help to increase the overall quality of a product.
  • Have Global Quality Standards: Holding the toughest customer standards as the norm throughout the entire company can make for higher quality standards. This can help to promote better quality throughout your entire organization.
  • Develop a Formalized Process for Assessing Risk: By developing this process during the design phase, leaders can ensure that their product will maintain high quality standards throughout development. These guidelines are primarily developed by looking at risks that customers could experience with the product (for example, choking).

Quality organizations are put into place in companies to encourage optimal performance, impact, and efficiency in today’s market. By better understanding how leading companies manage the challenge of successfully structuring these functions, risk can be avoided and quality efficiency can significantly improve.

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